This policy explains how VELETOP LTD ("VELETOP", "we", "us") collects, uses, shares and protects personal data when you use our website, apps, games, bots and other services. We aim to collect only what we need, keep it only as long as we need it, and never sell it.
- Who we are
- What this policy covers
- Data we collect
- How we use data and why
- Advertising
- Who we share data with
- International transfers
- How long we keep data
- Security
- Your rights
- Deleting your account and data
- Children
- Blockchain and crypto features
- Our website and cookies
- Changes to this policy
- Contact us
1. Who we are
VELETOP LTD is a private limited company registered in England and Wales (company number 17542468), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the data controller for the personal data described in this policy, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Privacy contact: biz@vele.top
2. What this policy covers
This policy applies to vele.top and its subdomains, and to every app, game, bot, web tool and web3 product published by VELETOP, including those distributed through Google Play (together, the "Services"). Some Services may show a short additional notice describing anything specific to them; that notice adds to this policy and does not replace it.
It does not cover third-party websites or services we link to, which have their own policies. Work we do for business clients under a separate contract is covered by that contract.
3. Data we collect
Not every Service collects every item below. Many of our apps and games work without an account and collect only basic technical data.
Data you give us
- Account data: email address, username or display name, and a password (stored only in hashed form), or a basic profile (name, email, profile picture, account ID) if you sign in with Google or another provider.
- Support and correspondence: what you send when you contact us, report a bug or give feedback.
- Content you create: in-game progress, settings, messages or other content you choose to save or submit.
- Wallet addresses: public blockchain addresses you choose to connect or enter.
Data collected automatically
- Device and app data: device model, operating system, app version, language, time zone, and app or device identifiers.
- Diagnostics: crash reports, error logs and performance data.
- Usage data: which features and screens you use, and when.
- Network data: IP address, and approximate location (country or region) derived from it. We do not collect precise GPS location unless a Service clearly asks for it and explains why.
- Advertising identifiers: the Android advertising ID or similar, in Services that show ads (see Advertising).
Data from third parties
- Sign-in providers (such as Google), if you choose to sign in with them.
- App stores and payment providers (such as Google Play), who confirm purchases. We receive an order ID, the item bought and its status. We do not receive your card or bank details.
- Public blockchains, which show transactions and balances linked to a wallet address.
We will never ask for your wallet private keys, seed or recovery phrases, or full card numbers. Anyone asking for these on our behalf is not us.
4. How we use data and why
UK GDPR requires a lawful basis for each use of personal data. Ours are:
| Purpose | Lawful basis |
|---|---|
| Providing the Services, creating and running accounts, saving progress, processing purchases | Contract (needed to provide what you asked for) |
| Fixing crashes and bugs, measuring performance, understanding which features are used so we can improve them | Legitimate interests (running reliable, useful products); consent where the law requires it |
| Keeping the Services secure, preventing fraud, cheating and abuse | Legitimate interests; legal obligation where applicable |
| Showing personalised ads | Consent |
| Showing non-personalised ads and measuring ad delivery | Legitimate interests (funding free Services) |
| Answering support requests and sending essential service messages | Contract; legitimate interests |
| Sending marketing or news emails | Consent (you can unsubscribe at any time) |
| Keeping tax and accounting records, responding to lawful requests | Legal obligation |
We do not use personal data for automated decisions that have legal or similarly significant effects on you.
5. Advertising
Some free Services show ads, mainly through Google AdMob. Ad providers may use your device's advertising ID, IP address and app interaction data to show and measure ads, and, with your consent, to personalise them.
- In the UK, EEA and Switzerland, we ask for your consent before personalised ads are shown, using a consent message. You can change your choice at any time from the Service's settings where offered.
- On Android you can reset or delete your advertising ID, or opt out of personalised ads, in your device settings (usually Settings › Privacy › Ads or Settings › Google › Ads).
- Learn how Google uses data from apps that use its services: policies.google.com/technologies/partner-sites.
6. Who we share data with
We do not sell personal data. We share it only with:
- Service providers who process data for us under contract, including: hosting providers in the EU (Hetzner Online GmbH, Germany; OVHcloud, France); Google (Firebase for sign-in, analytics and crash reporting; AdMob for ads; Google Play for distribution and payments); our business email provider; and blockchain infrastructure providers (such as RPC node services) that relay requests to public networks.
- Authorities and others where required by law, or to protect the rights, safety and property of our users, VELETOP or the public.
- A buyer or successor, if VELETOP is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your data.
7. International transfers
Our main servers are in the EU, which the UK recognises as providing adequate protection. Some providers (such as Google) may process data in the United States or other countries. Where data leaves the UK, we rely on UK adequacy regulations (including the UK-US Data Bridge where the provider is certified), or the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
8. How long we keep data
| Data | Kept for |
|---|---|
| Account data and saved content | While your account is active; deleted within 30 days of account deletion (backups overwritten within a further 60 days) |
| Crash reports and analytics | Up to 14 months, then deleted or anonymised |
| Website server logs | Up to 30 days |
| Support correspondence | Up to 2 years after the issue is resolved |
| Purchase and financial records | 6 years, as required by UK tax law |
Anonymised data that can no longer identify you may be kept for statistics.
9. Security
We protect data with encryption in transit (HTTPS/TLS), hashed passwords, hardened servers with restricted access, regular updates and backups. No system is perfectly secure; if a breach affecting your data occurs, we will notify you and the Information Commissioner's Office where the law requires.
10. Your rights
Under UK GDPR you have the right to:
- access a copy of your personal data;
- have inaccurate data corrected;
- have your data erased;
- restrict or object to our use of it, including for direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting earlier processing.
Email biz@vele.top to use any of these rights. We will reply within one month and may need to confirm your identity first. It is free in most cases.
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner's Office: ico.org.uk, telephone 0303 123 1113.
11. Deleting your account and data
You can ask us to delete your account and associated data at any time, for any of our apps or games, without uninstalling first:
- In the app: where available, go to Settings › Account › Delete account.
- By email: send a message to biz@vele.top from the email address linked to your account, with the subject "Delete my account" and the name of the app or game.
We will confirm and complete the deletion within 30 days. This removes your account, profile, saved progress and content. We keep only what the law requires (such as purchase records for 6 years) and data already anonymised. Purchases made through Google Play remain in your Google account history, and blockchain transactions cannot be deleted (see below).
You can also ask us to delete some of your data without closing your account, using the same email address.
12. Children
Our Services are not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child under 13 has given us personal data, contact us and we will delete it.
Users aged 13 to 17 may use our general Services. Features involving payments outside an app store, cryptoassets, tokens or wallets are for adults aged 18 and over only.
13. Blockchain and crypto features
Blockchains are public and permanent. When you connect a wallet or make a transaction, your wallet address and transaction details are recorded on a public network that we do not control. We cannot change or delete that information, even if you delete your account with us. We store wallet addresses only to provide the feature you use and can unlink them from your account on request.
14. Our website and cookies
vele.top uses only cookies that are strictly necessary for the site to work and stay secure, which do not need consent. Our servers record standard log data (IP address, browser type, pages requested, time) to keep the site secure; these logs are kept for up to 30 days. If we add analytics or advertising cookies to our website in future, we will ask for your consent first.
15. Changes to this policy
We may update this policy as our Services or the law change. The date at the top shows the latest version. If a change is significant, we will tell you in the relevant Service or by email before it takes effect.
16. Contact us
VELETOP LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: biz@vele.top